Widest Coverage in Canada

Unmatched DOA Guarantee in the Whole Industry

*Preorder Cancellations are subject to a 50% restocking fee. This is because we reserve our highly demanded and limited livestock on a first-come-first served basis.

We have years of experience shipping livestock across Canada. At Cherry Shrimp Canada, we recognize that ordering live aquatic life online can be a concern, especially when it comes to their safe arrival. We are proud to provide a comprehensive DOA guarantee that covers all customers across Canada, no matter how near or far.

Live Arrival Guarantee Based on Shipping Time

• 1 Transit Day     ---  100% DOA Guarantee 
• 2 Transit Days   ---  100% DOA Guarantee
• 3 Transit Days   ---  70% DOA Guarantee
• 4 Transit Days   ---  30% DOA Guarantee
• 5 Transit Days+ --- 0% DOA Guarantee

Buying Livestock Online is Rewarding but has Risks and also Responsibilities:

To ensure the safe arrival of your livestock, please select a shipping option that minimizes transit time. Shorter delivery times significantly reduce the likelihood of issues during transit.

After your livestock arrives, it is your responsibility to acclimate them properly and ensure a smooth introduction to their new environment. We recommend using the drip acclimation method for approximately one hour and placing the livestock in a quarantine tank. Keep the new arrivals in quarantine for at least one week before moving them to your main tank. (Once the shipment has been delivered, all care responsibilities of the livestock transfer to the customer, and Cherry Shrimp Canada is no longer liable).

In the event of a DOA contact Info@CherryShrimpCanada.com within 2 hours of delivery, including a clear video of the unopened bag.

We will issue a credit equal to the value of the deceased livestock which you can use to order a replacement colony (this does not include shipping or taxes). Credits expire after 1 year. 

• Dispatch Days: We ship livestock Monday to Saturday.
• Real-Time Tracking: Provided with all orders.

Packaging and Handling for Extreme Weather

With years of experience in the industry, our team ensures that each shrimp is handled with the utmost care. Livestock is carefully packed with insulated materials and oxygen-enriched water. Heat or cold packs are included as necessary to maintain optimal temperatures during transit.

Important Notice for New Arrivals

If your shrimps appear lifeless upon arrival, don't panic! It's common for shrimps to experience stress during transit, which may cause them to molt and shed their exoskeletons. In many cases, they are still alive and just adjusting to their new environment.

What to Do:

• Take a Video of the lifeless shrimps in the unopened bag to document the DOA (see above).
• Monitor the Shrimps for 48 Hours: Allow them time to acclimate in new fresh aquarium water and observe for any signs of movement or recovery. 

Terms and Conditions

• Accurate Information: Please ensure your shipping address and contact details are correct.
  
  
• Preorder Cancellations are subject to a 50% restocking fee. This is because we reserve our highly demanded and limited livestock on a first-come-first served basis. 
  
• Unclaimed/Delayed Packages: We are not responsible for packages not collected or received upon first delivery attempt or packages delayed/damaged by the third party mail service (Canada Post / UPS / Fedex). We reserve the right to substitute carriers based on the discretion of our shipping team. For example Canada Post Expediate may be replaced with Purolator Ground and/or Purolator Express may be replaced with Canada Post Xpresspost.